Terms & Conditions

1. About us

1.1. Seked Labs Ltd (company number 16806329) is registered in England and Wales. Our registered office and correspondence address is Unit 126, J C Albyn Complex, Burton Road, Sheffield, England, S3 8BZ. In these terms, “we”, “us” and “our” mean Seked Labs Ltd.

1.2. We operate the website https://sekedlabs.co.uk and provide engineering consultancy, rapid prototyping, fabrication, instrumentation, and small-batch technical development services.

1.3. To contact us, email hello@sekedlabs.co.uk.

1.4. Visits to our workshop are by appointment only. We do not operate a public walk-in counter.

2. Quotes and pricing

2.1. Quotes are valid for 14 days unless stated otherwise.

2.2. Quotes are based on the drawings, CAD files, artwork, requirements, assumptions, and information you provide. If the specification changes, the quote may change.

2.3. Calculator results and other estimates are indicative, subject to file, material and feasibility review. Sending an enquiry does not place an order. Before you accept an order, we will send a written quote stating the specification, total price, payment arrangements, delivery or collection, timing and any applicable cancellation information. A contract is formed when we confirm your acceptance in writing. We will send a copy of the agreed terms by email.

2.4. Seked Labs Ltd is not VAT registered and no VAT is charged. Material purchase costs include the VAT we pay to suppliers. Calculator prices are for collection in Sheffield, include the displayed production option and standard preparation, and include a material procurement allowance for sheet jobs. Optional delivery and extra work are priced in the written quote before you accept. We do not add undisclosed mandatory charges after acceptance.

2.5. Work will only begin once the quote, scope, or written instruction has been accepted by you and any required payment has been received.

3. Scope of work

3.1. The agreed scope of work will be set out in the quote, proposal, email confirmation, or other written agreement between you and Seked Labs.

3.2. For consultancy, feasibility, prototype, or development work, outcomes may include concepts, recommendations, CAD models, reports, test results, prototype parts, demonstrators, or other agreed deliverables.

3.3. Prototype and feasibility work is experimental. The agreed scope may be an investigation or prototype rather than a production-ready system; we will explain those limits before you order. We will carry out services with reasonable care and skill and supply goods meeting the agreed description and applicable legal requirements.

3.4. Changes to the agreed specification, price, lead time or deliverables require your agreement before the affected work proceeds.

4. Lead times and delivery

4.1. Typical turnaround is 1 to 3 working days for suitable express fabrication jobs, and 3 to 7 working days for suitable standard fabrication jobs. Consultancy, prototype, instrumentation, and development work may require longer depending on scope.

4.2. We will confirm the expected lead time when we send your quote or proposal.

4.3. Lead time depends on material availability, workload, technical complexity, supplier delays, and the completeness of information provided. If anything is likely to slip, we will tell you as early as possible.

4.4. Collection is by arrangement in Sheffield. If you request delivery, we will agree its price and arrangements before you order. If no delivery time is agreed for consumer goods, we will deliver without undue delay and within 30 days unless a different period is agreed. Your statutory remedies for late delivery remain available.

5. Manufacturing changes and feasibility

5.1. We may choose manufacturing methods within the agreed specification. We will obtain your agreement before changing an agreed material grade, tolerance, layer height, finish, function or other requirement.

5.2. We will also seek your agreement before a change affects the agreed price or delivery date. If an acceptable alternative cannot be agreed, we will discuss cancellation and refund any amount due for work or goods we cannot supply, without limiting your legal rights.

5.3. If a part, prototype, or requested process cannot be made as originally specified, we will tell you and either propose an alternative or decline the job.

6. Payment

6.1. For most work, we invoice after the quote is approved. We may ask for payment up front, staged payments, or a deposit for new customers, urgent work, custom materials, consultancy, prototype, or larger projects.

6.2. Payment amounts, due dates and any deposit or stages will be stated in the quote before you accept. An invoice will not introduce new payment terms after the contract is formed.

6.3. Ownership of physical goods we supply passes when they have been paid for in full. This does not transfer ownership of your existing designs, files or materials to us. Intellectual property rights are dealt with in section 10.

6.4. If an agreed payment is overdue, we may pause affected work or withhold unpaid deliverables after telling you and allowing a reasonable opportunity to resolve the issue. This does not restrict statutory rights or permit us to retain your property unlawfully.

7. Risk, collection, and shipping

7.1. For consumer orders, risk in physical goods passes when you, or a person you nominate, takes physical possession, except where the law provides otherwise for a carrier independently commissioned by you. For business orders, risk passes on collection or delivery to the agreed address unless otherwise agreed.

7.2. If you choose to collect, collection is by prior arrangement only.

7.3. We will contact you to arrange collection of completed goods. Any storage charge must be agreed in advance. We will not dispose of your goods merely because a collection date is missed; any later sale or disposal will follow the applicable legal notice procedure and account for proceeds as required by law.

7.4. We remain responsible for delivery arranged by us and will help resolve loss or damage in transit. Estimated courier times do not remove your contractual or statutory delivery rights.

8. Fit, function, and use

8.1. We produce parts and prototypes to the specification and information you provide, subject to any agreed changes or manufacturing constraints.

8.2. Unless agreed in writing, we do not certify parts, prototypes, electronics, software, or systems for safety-critical, load-bearing, medical, regulatory, or production use.

8.3. Please tell us the intended use and check parts before deployment. The agreed prototype limitations do not exclude our responsibility for reasonable care and skill, the agreed specification, or any purpose you make known and on which the law entitles you to rely.

8.4. If you need specific tolerances, inspection, material certification, documentation, testing, or compliance requirements, you must tell us before we quote.

9. Problems, returns and cancellation

9.1. Please tell us promptly if goods or work are damaged, incorrect or fail to meet the agreed specification. Photos or examples can help us investigate, but there is no five-day deadline limiting a consumer’s legal rights.

9.2. Consumers retain their rights under the Consumer Rights Act 2015, including goods being of satisfactory quality, fit for an agreed purpose and as described, and services being performed with reasonable care and skill. Depending on the circumstances, remedies can include rejection and refund, repair or replacement, repeat performance or a price reduction. These remedies are not solely at our discretion. Bespoke goods remain covered when faulty or not as agreed.

9.3. For consumer distance contracts, the usual change-of-mind cancellation period is 14 days after receipt of goods, or 14 days after the contract is made for services. The statutory exception for goods made to your specifications or clearly personalised may apply to genuinely bespoke goods; it does not apply simply because an item is described as “made to order” or because work has started. We will identify any applicable exception before you order.

9.4. If you want a service to start during its cancellation period, we will obtain your separate express request before starting. If you then cancel, you may have to pay a proportionate amount for the service properly supplied up to cancellation where the legal conditions are met. The right to cancel is lost on full performance only after the legally required express request and acknowledgement. A website enquiry checkbox is not an early-start request.

9.5. To cancel, email hello@sekedlabs.co.uk or write to our registered office with a clear statement identifying your order. You can use the following wording but do not have to: “I give notice that I cancel my contract for [goods/services], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].” Add a signature if sent on paper.

9.6. For an eligible change-of-mind goods cancellation, return the goods within 14 days of telling us. We will explain return arrangements and costs before your order; you pay direct return costs only where we have informed you as required. We refund the price and standard outbound delivery within the statutory period, normally within 14 days of cancellation, but may withhold a goods refund until we receive the goods or evidence of return where the law allows. Any lawful deduction for handling beyond what is necessary to inspect goods will be explained. Faulty-goods remedies and necessary return costs are dealt with under your statutory rights.

9.7. Business cancellations and voluntary changes are handled under the agreed quote. Any cancellation charge must reflect the applicable contract and work or unavoidable costs, with reasonable steps taken to reduce loss; it is not an automatic forfeiture of every payment.

10. Intellectual property and supplied designs

10.1. Your CAD files, drawings, artwork, electronics files, project information, and requirements remain your property unless agreed otherwise in writing.

10.2. By sending us files or project information, you confirm that you are allowed to use them and allowed to ask us to work from them.

10.3. You are responsible for having the necessary rights and permissions for designs and materials you supply. We do not provide a patent or trade mark clearance service unless expressly agreed. Both parties remain responsible for their own applicable legal duties, including export controls and sanctions; this clause does not transfer our obligations to you.

10.4. We treat customer designs and project details as confidential and do not share them without permission, unless required for project delivery, legal compliance, or protection of our legitimate interests.

10.5. If you need an NDA, tell us before sending sensitive data.

10.6. We retain our pre-existing tools, methods, templates, code libraries and general know-how. Ownership or licensing of newly commissioned design, software and other intellectual property will be stated in the written quote. Unless a different arrangement is expressly agreed, once paid in full you receive a perpetual, non-exclusive licence to use and adapt the delivered work for the purposes agreed in the quote. Third-party licence terms will be identified where relevant. We will not reuse or disclose your confidential designs without permission.

11. Materials and safety

11.1. We can refuse work that we consider unsafe, illegal, unsuitable, misleading, or inappropriate for the material, process, equipment, or intended use.

11.2. We do not laser-cut or laser-engrave PVC, vinyl containing PVC, or unidentified materials. Material composition and suitability must be checked before processing; a customer’s permission does not make an unsafe material acceptable.

11.3. Electronics assembly and prototyping are provided for low-voltage and low-risk systems unless agreed otherwise in writing.

11.4. You must tell us about any material hazards, safety requirements, regulatory requirements, or unusual risks relating to the files, materials, parts, or intended use.

12. Liability

12.1. Nothing in these terms excludes or limits liability where the law does not permit it, including death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or rights and liabilities under consumer protection law.

12.2. For consumers, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not impose an order-value cap on those rights. We are not responsible for losses that were not reasonably foreseeable to both parties when the contract was made.

12.3. For business customers, any project-specific liability cap or exclusion must be expressly set out and agreed in the written contract before work starts and must satisfy applicable legal requirements, including reasonableness where required. This website does not impose a blanket exclusion for all delay, profit, data or consequential losses.

12.4. The intended use and limitations of prototypes, software, electronics and demonstrators will be agreed before ordering. Describing work as a prototype does not remove our legal responsibilities or any express commitments in the agreed specification.

13. Events outside our control

13.1. If an event outside our reasonable control affects the work, we will take reasonable steps to reduce its effects and promptly explain the impact and proposed revised timing. Such an event does not automatically remove our responsibilities, and ordinary equipment or supplier issues do not override consumer rights.

13.2. If a material delay cannot be resolved, we will discuss ending the affected work and refund amounts due for goods or services not supplied. You retain any legal right to cancel for late delivery or non-performance, including where an essential delivery date was agreed.

14. Entire agreement

14.1. These terms and the written quote or statement of work form the agreement for the job. Agreed project-specific provisions take priority to the extent permitted by law. Nothing excludes statements or information on which consumer law entitles you to rely, or liability for misrepresentation.

14.2. Any terms you send us, for example on a purchase order, do not apply unless we have agreed to them in writing.

15. Governing law

15.1. These terms are governed by the laws of England and Wales.

15.2. The courts of England and Wales have jurisdiction. Consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts, and any other mandatory rights concerning applicable law or jurisdiction remain unaffected.

16. Contact

16.1. Questions about these terms should be sent to hello@sekedlabs.co.uk.